Om Handicrafts plans and manages the processes necessary for the continual improvement of the effectiveness of quality management system and facilitates the continual improvement of quality management system through the use of quality policy, quality objectives, benefits of the producers, audit results, analysis of data, corrective and preventive actions and timely management reviews.
Om Handicrafts is committed for the development & implementation of the quality management system and continually improving its effectiveness by:-
A.Communicating to the Company personnel, the importance of meeting customer requirements which will relate to the better benefits of the producers.
B.Establishing Quality Policy.
C. By establishing Quality Objectives at relevant levels.
D. Conducting management reviews
E. Ensuring the availability of resources.
The Management of the organization ensures that customer requirements are determined and are fulfilled with the aim of enhancing customer satisfaction. Customer is considered a focus point while developing policies & business operation strategies. Management Representative ensures that needs and expectations of the customer are formally determined, well understood by commercial & technical personnel and are converted into requirements and are fully met with the aim of achieving customer confidence.